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Privacy Policy

Privacy Policy – Protune Mechanical

At Protune Mechanical, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our premises, or interact with us online.

1. Information We Collect

We may collect the following types of personal information:

  • Name, address, and contact details (phone number, email)

  • Vehicle details (make, model, registration, VIN)

  • Service and repair history

  • Payment and billing information

  • Any additional information provided by you during service bookings or inquiries

2. How We Use Your Information

Protune Mechanical uses your information to:

  • Provide automotive repair and maintenance services

  • Communicate with you about appointments, repairs, and follow-ups

  • Process payments and provide invoices or receipts

  • Maintain service records and warranty history

  • Meet legal and regulatory obligations

3. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

  • Third-party service providers who assist in delivering our services (e.g., parts suppliers, payment processors)

  • Government or regulatory authorities when required by law

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. This includes physical, electronic, and procedural safeguards.

5. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us in writing for any such requests.

6. Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax and warranty record keeping).

7. Changes to This Policy

Protune Mechanical may update this Privacy Policy from time to time. Any changes will be posted at our workshop and on our website, if applicable.

8. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us at:

Protune Mechanical
3/37 PREMIER CIRCUIT, WARARA Q 4575

(07) 5493 8878 - Protunemechanical11@gmail.com

 

 

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
 
The Information We Collect
 
This notice applies to all information collected or submitted on the Protune Mechanical website. The types of personal information collected on service bookings and orders is:
 
• Name
• Address
• E-mail address
• Phone number
• Credit/Debit Card Information
• Car Details
• Service Required
 
How We Use Information
 
We use the information you provide about yourself when placing a order to make your service booking. We do not share this information with outside parties.
We use the return e-mail address to answer the order we receive.
 
The information you have provided will also be used for the following purposes:
 
• Advising You that your Vehicle is Due For A Service (Service Reminders)
• Customer Surveys and Individual Follow-Up Calls or Emails
• Advising You of Offers or Information Which May be Relevant to You
• Setting Up Your Account In Our Workshop Software to Perform the Service You Booked.
• Booking Reminders
 
Your Website Account
 
You can Access, Delete or Modify your Account at Anytime on the Website.
 
Data Security
 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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